Free returns

Do you want to change the number or completely the model? There is no problem. The procedure of return of the purchased item and the replacement is always free of charge. Send us an e-mail, specify your name, the article from the replace and with which to perform the exchange: ServizioClienti@TentazioneShop.it or call us at 051825188.

Will reply to you immediately and we'll give you the simple instructions to receive home your article that you prefer.

Withdrawal of the order

In the event of withdrawal you may exercise the right of withdrawal (in accordance with the D. Lgs. no.206 of 6 September 2005) by returning the product and obtaining the refund of the amount paid which will be deducted the costs of delivery. The right of withdrawal must be exercised within 10 (ten) working days from the date of delivery of the article by means of communication (no need to specify any reasons) to be sent by registered letter with acknowledgment of receipt, R/R, or by Fax to the n° 051 825188 or email provided it is confirmed by registered letter with acknowledgment of receipt within 48 (forty eight) hours, or by returning the item to TentazioneShop at the address indicated below, within the period of 12 days from the date of delivery of the article.

The integrity and the non-use of the goods and its packaging to be returned is an essential condition for the exercise of the right of withdrawal. The notice of withdrawal must be addressed, as well as the item to be returned to:

TentazioneShop
Corso Italia, 125
40017 San Giovanni in Persiceto (BO)

What are the implications of the withdrawal

If the Consumer has exercised his right of withdrawal, in accordance with the provisions of these General Conditions of Sale, the benefits that have already been received by the Consumer and/or TentazioneShop will be returned.

The refund of the price paid by the Consumer will be made by TentazioneShop deducting the amount only of the cost of the return, on the condition that the item was returned by the customer, within 30 (thirty) days from the date of receipt of TentazioneShop of the notice of exercise of the withdrawal or, if earlier, the date on which TentazioneShop has received the returned item by the Consumer.

The costs and risks associated with returning the item are borne by the Customer.

TentazioneShop reserves the right to refuse the return of items that are returned beyond the expected end of 12 days, or articles that are not in the same perfect condition in which they were received.