1. Delivery times
The delivery of the order is made within 48 hours or up to 4 days if the courier will collect the dil on Thursday or Friday. The time of delivery, in any case will not exceed those provided for in art. 6 D. Lgs. 185/1999.
2. Free Delivery
The transport costs are always at our expense for the deliveries made in Italy, as long as the order total is greater than or equal to 55 euros.
3. Free Returns
The term “Return” refers to the replacement of the product received with another one of different type in the catalog or just the same product of a different size. The procedure made it on TentazioneShop is always free.
4. Withdrawal of the Order
In the event of withdrawal, the customer may exercise the right of withdrawal from the order (as expected by the D. Lgs. 206 of 06/09/05) by returning the purchased item and obtain immediate refund of the amount paid. The amount refunded in the event of withdrawal of the order will be deducted only to the shipping costs for the return to the sender TentazioneShop.
The right of withdrawal must be exercised within 10 (ten) working days from the date of delivery of the product by means of communication (it is not necessary to indicate the reasons), to be sent by registered letter with acknowledgement of receipt R/R, or e-mail provided it is confirmed by registered letter with acknowledgment of receipt within 48 (forty eight) hours, or by returning the item to TentazioneShop to the address indicated below, within the period of 12 days from the date of delivery of the article.
The integrity and the non-use of the asset as well as the presence of his pack to return, are essential conditions for the exercise of the right of withdrawal.
The notice of withdrawal must be addressed, as well as the product to be returned to:
Corso Italia, 125
40017 San Giovanni in Persiceto (BO)
Phone: 051 825188
5. What are the implications of the Withdrawal
If the customer has exercised his right of withdrawal, in accordance with the provisions of these General Conditions of Sale, the benefits that have already been received from the customer and/or TentazioneShop will be returned.
The refund of the price paid by the Consumer will be made by TentazioneShop deducting only the amount of the transportation fee for the return, on the condition that the item was returned by the customer within 30 (thirty) days from the date of receipt of TentazioneShop of the notice of exercise of the withdrawal or, if earlier, the date on which TentazioneShop has received the returned item from the customer.
The costs and risks associated with returning the item are borne by the customer.
TentazioneShop reserves the right to refuse the return of items that are returned beyond the deadline (12 days), or products that are not in the perfect condition in which they were received.
6. Unavailability of the Recipient
In the case of non-availability of the recipient, the Courier is required, such as agreements, to try a second delivery. In the case where the recipient is not again available, the Courier will leave a notice of passage to allow the Customer to arrange collection. In the event that the address indicated at the time of recording is not correct, the package will be placed in storage and TentazioneShop undertakes to notify promptly to the Customer via e-mail or by telephone, agreeing to other modes of shipping.
TentazioneShop will be responsible for any costs of storage only in the case of incorrect communication to the Carrier of the shipment data; we recommend to carefully check that there are no errors or inaccuracies in the address registered in your account, and provide us all the necessary indications in the case of special needs. For example: "to deliver in the afternoon" , "deliver at the following address", "we are not present on Thursday", etc ...
7. The responsibility of the Transport
No responsibility can be attributed to TentazioneShop in the event of a delay in the order or in the delivery of the ordered goods, and in the case of non-delivery or damage to goods in transit by the courier.
If the product you purchased will appear to be tampered with or damaged during transport or there is no correspondence between the number of packages received with those ordered, or the product with the directions contained in the order, the Customer shall not accept the parcel, refusing to sign the waybill to the Courier.
Once you have accepted the shipment and signed the document, the Customer cannot oppose any dispute about the external characteristics of delivered goods.
8. Price and Availability of the Products
All prices shown on the site TentazioneShop are inclusive of Vat 22% and all the articles presented are available for sale and ready for delivery. The sale of products shall be directed exclusively to the consumer, therefore it is expressly forbidden to subsequent marketing.
9. Warranty and Originality of the Products
All the articles presented in the online catalogue of TentazioneShop enjoy the factory warranty provided by the Italian law. We only work with authorized agents from the Brands chosen and we have the benefit of their expertise and professionalism.